Terms & Conditions

Provider

Timm Fink

BayManager

Moselstr. 6

64347 Griesheim

Deutschland

1. Scope of application

These Terms and Conditions apply to the use of the BayManager software and related services in their current technical and contractual form.

BayManager is primarily designed for commercial sellers and marketplace participants. If mandatory consumer protection law applies in individual cases, such mandatory provisions remain unaffected.

2. Subject matter of the contract

BayManager provides a web-based software platform for managing digital marketplace processes, in particular eBay integration, order import, buyer communication, message processing, automated delivery workflows, invoice generation, package and quota management, and optional AI-supported support functions.

The provider owes the provision of the software within the agreed functional scope, but not a specific commercial success.

3. Registration and account

Use of protected platform functions requires registration. Users must provide truthful information and keep their account data up to date. Access data must be kept confidential and protected against unauthorized access.

The provider may take appropriate security measures if there are indications of misuse, including temporary restrictions or suspensions.

4. Connected third-party services

BayManager can be connected to third-party services such as eBay, payment providers, SMTP providers, and AI services. The availability and scope of these integrations also depend on the respective third-party provider. Changes, restrictions, API limits, authentication requirements, or outages of third-party services are outside the provider’s control.

5. Packages, quotas, and billing

BayManager may offer different packages, billing models, included quotas, test phases, top-ups, and feature activations. The specific scope of services results from the package selection and the currently displayed product and price information at the time of booking.

Charges may be processed through Stripe and/or PayPal. In case of payment default or reversal, the provider may suspend paid features until the issue has been resolved.

6. User obligations

Users are responsible for all content, product data, templates, communications, invoice content, pricing, tax settings, and external account connections they create or control within BayManager. Users must ensure that their use of the software, their marketplace activities, and their communications comply with applicable law, platform rules, tax law, competition law, consumer law, and third-party rights.

It is prohibited in particular to use the service for unlawful content, abusive communication, unauthorized access attempts, spam, malware, deceptive practices, or violations of marketplace rules.

7. AI-supported outputs

Where BayManager provides AI-supported drafts, reply suggestions, or automations, these are generated automatically based on the available data. Such outputs are support functions only and do not replace legal, tax, or commercial review by the user. The user remains solely responsible for activating, reviewing, sending, and using such content.

8. Availability, maintenance, and changes

The provider endeavors to ensure the highest possible availability within the limits of technical and operational possibilities. Maintenance, security updates, further developments, and temporary restrictions may be necessary. The provider may adapt functions, interfaces, and processes if this is required for technical, legal, or operational reasons and is reasonable for the user.

9. Rights of use

For the duration of the contract, users receive the non-exclusive, non-transferable right to use BayManager within the agreed scope for their own purposes. The user does not receive any right to the source code or to exploitation beyond the contractual use.

10. Liability

The provider is fully liable in cases of intent and gross negligence, for injury to life, body, or health, and under mandatory statutory liability. In cases of slight negligence, the provider is liable only for the breach of essential contractual obligations; in such cases liability is limited to the foreseeable damage typical for the contract. Liability for loss of profit, indirect damage, or damages resulting from the failure of third-party services is excluded to the extent permitted by law.

11. Term and termination

The term of paid packages and the conditions for renewal, upgrade, downgrade, cancellation, or expiry are determined by the booked package model and the currently displayed booking conditions. The right to terminate for cause remains unaffected.

12. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods, unless mandatory consumer protection law provides otherwise. If the user is a merchant, a legal entity under public law, or a special fund under public law, the provider’s registered place of business is the exclusive place of jurisdiction. Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.