Company info stored
Delivery process documented
Return rules saved
General knowledge base
Company info, delivery process, returns — maintained once, always available.
BayManager for modern eBay sellers
BayManager
AI chatbot
Buyer questions. Answered. Without you.
The chatbot knows your business and your products — and replies automatically.
General knowledge base (company info)
Product knowledge per listing
Escalation for sensitive cases
📋 General knowledge
- Company info
- Delivery process
- Returns & support
📦 Product knowledge
- Activation steps
- Known issues
- Product details
Chatbot replies precisely
Product proof
A chatbot that truly knows your product.
The difference from standard chatbots: BayManager combines general company knowledge with product-specific knowledge per listing. Buyers get precise answers, not generic filler.
Listing linked
Activation steps stored
Known issues documented
Product knowledge per listing
A dedicated knowledge base per listing — activation steps, known issues, product details.
Sensitive question detected
Escalation triggered
Manual review pending
Escalation for sensitive cases
Not every question should be answered automatically. Sensitive cases go to manual review.
Workflow
How the chatbot answers buyer questions.
01
Buyer sends a message via eBay.
02
Chatbot checks general knowledge and the product knowledge of the relevant listing.
03
If the question matches known patterns, the chatbot replies automatically.
04
For sensitive cases, the question is routed to manual review.
Feature focus
Why dual-KB instead of a standard chatbot?
- Maintain general knowledge once, use for all listings
- Product knowledge per listing for precise, contextual answers
- Buyers get real answers instead of generic bot texts
- Manual control remains for exceptions and sensitive cases
FAQ
Questions about the AI chatbot
What is the difference between general knowledge and product knowledge?
General knowledge contains information that applies to all your listings — e.g. delivery process, return rules, or company info. Product knowledge is specific to a single listing, e.g. activation steps or known issues.
Does the chatbot answer all questions automatically?
No. Sensitive cases — e.g. disputes or unclear requests — are routed to manual review. You stay in control.
Do I need to maintain the knowledge base manually?
You maintain the knowledge once per listing and once for general knowledge. The chatbot then accesses it automatically for every inquiry.